From delivery you have 14 days to change your mind, without giving a reason: this is the right of withdrawal for distance purchases (Italian Consumer Code, articles 52 et seq.).
Write to info@vintageloversclub.com with your order number and the piece. We reply within 2 working days with instructions. You may also use this wording: "I hereby give notice that I withdraw from my contract of sale for order no. … of … concerning the following piece: …".
Pack the piece as it arrived — double wrapping and a rigid box — because ceramics travel fragile. Return shipping costs are paid by the customer. If the piece is faulty or arrived broken, we pay them.
The piece must come back intact and unused beyond what is needed to inspect it. If it is damaged because the parcel was insufficiently packed, the refund may be reduced proportionally.
Within 14 days of receiving the return, using the same payment method as the purchase. We may withhold the refund until the piece reaches us.
It happens, and it is not your fault. Photograph the box and its contents and write to us within 48 hours: we refund or replace, depending on availability. The photos are for the courier claim, not to question your word.
Pieces made to order or personalised cannot be returned. They are very rare in our catalogue, and when it happens we state it on the product page.
The legal guarantee of conformity is separate from the right of withdrawal: as these are used goods, it lasts one year from delivery (article 134, paragraph 2, Italian Consumer Code). A defect appearing within that year is presumed to have existed at delivery (article 135); after that, the burden of proof is on the consumer. Faults declared on the product page are not defects.
Last updated: 20 October 2026
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